Return Policy
We want you to love your purchase! If you are not completely satisfied with your order, we’re here to help.
To get started on a return, please visit the Returns page.
Returns
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We accept returns within 14 days of the delivery date.
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To be eligible for a return, items must be unused, unworn, and in their original packaging.
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Proof of purchase (such as an order number or receipt) is required for all returns.
Return Shipping
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Customers are responsible for all return shipping costs.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Original shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at info@vayuco.com within 3 days of delivery with photos of the issue, and we’ll work with you to resolve it promptly.
Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return your original purchase for a refund and place a new order.
